Frequently Asked Questions
We aim to dispatch all orders within 72 hours when ordered before 12pm Monday – Friday (excluding public holidays). Your order will be sent via Second Class Royal Mail or Evri and should usually arrive within 3-5 days from dispatched.
Can I return / exchange my order?
If your product is not as expected and you would like a refund. No problem! As long as the product is still in mint condition, you are welcome to return this to us within 30 days of purchase by first emailing us at secrettouchcreations@gmail.com.
Please Note
In the interest of hygiene and cross contamination we cannot accept return of food items (e.g. herbal tea) If you require advice on returning items, please contact us.
What to do if items are missing/damaged?
Should any items be missing from your parcel when it arrives, faulty or damaged please notify us as soon as possible on secrettoucreations@gmail.com or call us on 07526444882 and we will get onto it straight away.
We always endeavour to put things right as quickly as possible in the way that you prefer. That is why we find it best to contact us first rather than returning the goods straight to us. This does not affect your statutory rights as a consumer.
If you are asked to return your item, please make sure it is well packaged for the journey and sent 2nd Class Royal Mail. We will refund the cost of return postage by 2nd Class Royal Mail.
Of course! Just call us on +44 7526444882. If we are unavailable, please leave a message and we will return your call.
We can take telephone orders between 0900-1800 Monday to Friday (excluding bank holidays).
To place an order over the phone you will need:
1. Your credit or debit card in your hand.
2. Know what products you are ordering. (We can give you advice during the phone call if you are not sure what exactly you need)
3. Billing and delivery addresses.
What is Our Ethical & Environmental Stance?
We take our ethical and environmental responsibilities seriously. This means we ensure that our products are ethically sourced and seek assurance and information from suppliers that products are 100% natural.
Our herbs are sourced from a reputable company and our candles are made from natural plant wax such as coconut. You can rest assured that we use the most natural ingredients available or are organic if possible.
We are always developing ways to become more environmentally aware, this is an ever evolving process but something we are always conscious of.
Do you have a shop where I can collect my order?
We are an E-commerce business and operate online. However, occasionally you may find us at a local pop-up market or event.
Currently, we do not offer a collection service.